The fact of the matter is that we think the malware living in Home Depot's system is not in their cash registers at all; it is in their network and the compromise is on Home Depot's network servers. The news from Home Depot is, again, possibly misleading. Most people use the automatic check out and the credit card scanner (which is separate from the item scanner but obviously connected to it in some way). So the cash registers could not account for 60 million cards.
"Historically, spring is The Home Depot’s busiest selling season," says J.T. Rieves, vice president of pro business for The Home Depot. "We know spring is a busy time for the home improvement industry overall, which means it’s a busy time for our pro customers as well. Not only are we focused on getting our pros the supplies they need, but also on getting them out the door and back on the jobsite once the weather breaks."
I visit Home Depot quite often and use their web site even more frequently. In all those visits, I have been shown a terminal where the customer actually used it to answer my question only once. My bet is that there only 2-3 computers in the entire store where a customer clerk could look on line to get information and answers on products. And service for products is even a bigger issue. An area where small changes could provide big improvements
It was like getting a scratch-off win: You don’t really have any more money than you did five minutes ago, but you’re happy. I’m curious if this was a fluke or a common occurrence for the tool-returning masses. What say you, consumers? Is the Home Depot return counter a bastion of sanity, or did I just catch the rare upside of a normally Grinch-like system? Let us know in comments.